ITIL 4 Foundation Practice Questions (Free Sample)

40 questions in a 60-minute window, extended to 75 minutes if English is your second language. The exam is closed book and can be taken online proctored or at a test center. At 40 questions in 60 minutes you have 90 seconds per item, which is generous for this exam’s short stems — most candidates finish early and the risk is second-guessing rather than running out of time. Confirm current logistics on peoplecert.org when you book, since PeopleCert sets the format and may change it.

26 correct out of 40, which is 65%. Unlike the scaled-score exams — where a pass mark is a transformed number that does not map linearly onto a raw percentage — ITIL 4 Foundation reports a straight raw count, so 65% here means exactly what it says: 26 right answers. That makes your practice percentage an honest equivalent of the real thing. It also means every question is worth the same 2.5%, and there is no partial credit to soften a careless read of the stem.

ITIL Practices in Depth alone supplies 17 of the 40 questions — nearly half the paper — covering continual improvement and its seven-step model, change enablement and the three change types, incident management, problem management’s three phases, service request management, the service desk, and service level management. Add the 7 questions on ITIL Practices: Purpose and Key Terms and the 6 on the Guiding Principles and you have 30 of 40 questions in three areas. The Service Value System is a single question and the Four Dimensions and Service Value Chain are two each, so proportional study time across all seven outcomes is a poor allocation — but do not skip the light ones, because at 26 to pass you cannot afford to give away five easy marks.

For most candidates in 2026, yes. PeopleCert released ITIL (Version 5) in February 2026 and will keep offering ITIL 4 exams through December 31, 2027. An ITIL 4 Foundation certificate earned now stays current under PeopleCert’s normal three-year renewal cycle, counts toward the same product suite, and can be upgraded with an optional short bridge exam whenever you choose. ITIL 4 remains the exam the overwhelming majority of 2026 candidates are sitting, and what it tests is still the working vocabulary of service management teams worldwide.

It is the entry point to the ITIL framework and the standard credential for service desk analysts, support and operations staff, service managers, and anyone whose work touches how IT services are designed, delivered, and improved. It is also the mandatory first rung for every advanced ITIL designation, so even candidates aiming at the higher-level certifications sit this exam first. Because it certifies understanding of the service value system, the four dimensions, the seven guiding principles, the service value chain, and the framework’s 34 management practices, it functions as much as a shared vocabulary for a team as it does an individual credential.

Roughly $314 to $669 USD depending on which package you buy — PeopleCert sells the exam in bundles that differ in what training and materials come with the voucher, which is where most of the spread comes from. The certificate is renewed every three years. Prices and renewal terms are set by PeopleCert and change from time to time, so check peoplecert.org before you commit to a package.

The sample is a fixed 15-question set spread across the seven learning outcomes at syllabus proportions, with no account needed. Members get ten full-length ITIL 4 Foundation practice exams with full explanations, study mode, and domain drills — each exam reproducing the real format question for question at 40 questions in 60 minutes, split 5/6/2/1/2/7/17 across the seven areas, against the same 65% pass mark. New practice content is added every week, and your progress is saved when you join. None of the member-bank items appear in this sample.

No. Certifym.net is operated by Certifym Exam Services, LLC and is not affiliated with, endorsed by, or sponsored by PeopleCert. Certifym is an independent study resource and is not an Accredited Training Organization. All questions and explanations on this site are original content produced by Certifym and are not sourced from actual ITIL examination questions.